Everything procurement will ask for.
The data processing agreement, who processes data for us and why, and how long we keep it. In one place, in plain words.
Subprocessors
Who helps us run it.
Each provider works under a contract that requires it to protect your data. Some, including AI providers, process data outside the EEA; when they do, we use the safeguards the GDPR requires.
Ask for the current list- Hosting and infrastructure
- Runs Gathersense in data centres in the EU
- Document storage
- Keeps the files you upload
- Background processing
- Runs reviews and reminders
- AI models
- Reads contracts and writes findings, with no training on your data
- Email delivery
- Sends sign-in codes, invitations and reminders
- Content delivery and network security
- Delivers the site and protects it
- Website analytics
- Counts visits, only if you accept
- Bot protection
- Keeps spam off our forms
Retention
How long we keep it.
Your contracts stay as long as you keep them in Gathersense. Everything else has a clock.
A document you delete
30 days, in case it was a mistake
Your content after the subscription ends
Deleted within 90 days
Sign-in and security logs
Normally 12 months
Website analytics
Up to 14 months
Demo requests and sales emails
Up to 24 months
Billing records stay 7 years, as Dutch tax law requires. Full details are in the Privacy Policy.
Questions
What procurement asks.
Need the documents for your review? We send them the same week.
Request documentsWhere is the data processing agreement?
It is Schedule 1 of our Terms of Service, at gathersense.com/dpa. You do not need to sign a separate document.
Can we see the named list of subprocessors?
Yes. Customers can ask for the current list at any time.
What happens to our data when we leave?
Your content is deleted within 90 days after the subscription ends.
Who do we contact about privacy?
Write to support@gathersense.com. We answer requests to access, correct, delete or export your data.
Bring one contract.
We will read it together.
A working session with your team, on one of your own contracts.
